Refund policy

1.

The buyer has the right to abandon the goods within 14 calendar days of receipt of the item. The right of refusal is not applicable if the buyer is a legal person.

In order to exercise the 14 -day refusal, the goods may only be used for its intended purposes, the consumer shall be responsible for maintaining the quality and safety of the product within the time limit for the right of refusal. If the goods are inappropriate or damaged, neglecting the product during use or non -compliance with instructions, if the original packaging of the product is lost, or if its packaging is significantly damaged, the online store shall have the right to reduce the amount to be repaid according to the value of the item.

In order to exercise the right of refusal, you must submit a refusal form that can be found here: sending it to info@obidog.lv within 14 days after receipt of the goods. The buyer covers the cost of returning the item, except when the reason for the return is that the item does not match the order (eg, incorrect or damaged product).

The buyer is obliged to be without delay, but not later than 14 days after sending the refusal form to the online store, return the goods to the seller. After receiving the returned goods, the online store shall repay all payments received from the Buyer on the basis of a distance contract immediately, but not later than 14 days.

The seller has the right to detain the payment until he / she has received a certificate from the buyer's product or the return of the goods. If the buyer has chosen another type of sending than the cheapest type of shipments offered in the online store, the online store is not obliged to compensate for the exceeded shipment costs.

The online store is not responsible for the delay in the fulfillment of obligations or the failure to comply with them or other forms due to circumstances and obstacles outside the online store reasonable control.

The online store reserves the right to refuse to sell the goods and request the return of the goods from the buyer if the price specified in the online store is significantly lower than its market price error.

1.

The online store shall be responsible for the non -compliance of the goods sold to the buyer with the terms or disadvantages of the contract within 6 months of the date of delivery of the goods to the customer or was at the time of delivery, if such an assumption does not conflict with the characteristics or disadvantage of the case. The buyer must inform the seller of the seller of the goods immediately, within 2 months of its detection, that is to say, a complaint. The Buyer may file a complaint by contacting the online store by writing to info@obidog.lv.

The online store is not responsible for the defects that occur after the delivery of the goods to the buyer. If the goods purchased have the disadvantages for which the seller is responsible, the buyer shall have the right to request the removal of the shortcomings of goods or exchange for new goods free of charge.

If the goods cannot be repaired or replaced, the seller shall return all payments provided for in the distance agreement. The seller gives a written response to the consumer within 15 days.